General Information
· At the Sunny Shack we understand how important your purchase is so to demonstrate this we ensure we communicate with you at every step of the way. Notifications are provided when you win an auction or purchase an item, payment is received and when your pacakge has been posted. After that, for Australian customers, you can even track your package right to your doorstep using Australia Post's online tracking service!
· Feel free to contact us anytime at info@sunnyshack.com.au if you have any questions concerning anything.
· Payment is appreciated within 3 days after purchase.
Shipping & Handling
AUSTRALIA
Shipping Prices: You have the choice of two fast, reliable and traceable shipping services from Australia Post:
· Express eParcel Post (estimated delivery time of 1 to 2 business days)
· Regular eParcel Post (estimated delivery time of 3 to 7 business days)
To ensure your item arrives safely, we bubble wrap and place it in a sturdy Australia Post cardboard box for maximum protection
Insurance: You have the option to purchase transit insurance to the value of their item/s. Insurance charges vary from item to item, which are noted in each eBay listing.
We recommend that insurance be purchased as we are unable to cover for any damaged or lost packages after they have been handed over to Australia Post.
If your package is insured and a claim needs to be filed (when a package is received damaged or Australia Post confirms the package as lost after an investigation), you will receive full reimbursement prior to filing a claim.
If your package is not insured and is suspected of being lost, we are more than happy to assist by tracking the package and starting an investigation with Australia Post to find it (only the sender of the package can initiate this). The investigation can take 4 – 5 business days, after which Australia Post will contact us with an outcome. In the unlikely event that a package is lost, we will assist you all we can to find it but will need your help and understanding. Where Australia Post declares the package as lost, they will not provide a refund for the contents of the package.
Combined Shipping Discounts: All additional items purchased after your first purchase will be shipped for free when paying for the items in one transaction. If you have purchased more than 1 item, please wait until all of your purchases are completed and then we will make you up a combined invoice factoring in free shipping for additional items.
Online Tracking: In your postage notification email we will provide you with a consignment tracking number. If you would like to track the package's steps, you can do this by visiting Australia Post’s eParcel tracking website: www.ausposttracking.com.au and searching for consignment number we provide you with.
Note: The tracking system is updated once a day and sometimes Australia Post do not always scan the packages at every stop (although they generally do). If you check back later (24 - 48 hrs) there should be a track on the package. However, by this point it should nearly be delivered.
Signature upon Delivery: With Australia Post’s eParcel service all packages are required to be signed for upon delivery, making security measures greater than normal express and regular packages. Should you or not be available to accept the package, an ‘attempted delivery card’ may be left and the package will be sent to your local post office for collection. If this occurs please follow the instructions as set out by Australia Post.
INTERNATIONAL
Shipping: All orders shipped outside Australia will be sent via Registered International Post, the most secure and reliable from Australia Post. This Australia Post product offers an added security service with proof of posting, and a signature on delivery. For more information on what this will provide you with, please visit Australia Post's Registered Post International website.
Estimated delivery time of 1 to 4 weeks depends on your location. All items are subject to delays by Customs if they are flagged for inspection.
Combined Shipping Discounts: Combined shipping discounts are available upon request.
Online Tracking: Unfortunately Australia Post does not offer an economical online international tracking product and as a result we're unable to offer online tracking to international customers. We do however register and insure your package, so we are able to call Australia Post for your to find out where it is if we need to. The registration ID of the package will be sent to you in your postage notification email.
Signature upon Delivery: All packages are required to be signed for upon delivery with Australia Post’s Registered International Post, making security measures greater than normal airmail. Should you not be available to accept the package an ‘attempted delivery card’ may be left and the package will be sent to your local post office for collection. If this occurs please follow the instructions as set out by your local postal service.
Payment
You have the choice of a variety of safe payment options:
AUSTRALIA
Bank Deposit (Preferred): Bank deposits allow you to transfer money from your bank account to our bank account. This can be done through netbanking or over the counter at your local bank. If paying through netbanking, money usually clears into our account by 10.30pm EST on business days if transferred on the same business day before 3pm EST. Over the counter payments can take up to 5 business days. If you do not have access to our particular bank for an over the counter payment, most banks allow you to deposit money over the counter to other banks. It may be worth a call to your bank to see if they can do it. To pay via bank deposit, select bank deposit as your chosen payment option when going through eBay's checkout and follow the prompts. All our account information will be provided there and in your winning bidder email.
Paypal: Paying through Paypal enables you to pay via credit card, your Paypal account balance or direct debit from your bank account. Credit card and paypal account balance payments are transferred immediately allowing your package to be shipped as soon as possible. To pay via Paypal, select Paypal as your chosen payment option when going through eBay's checkout and follow the prompts. Visit www.paypal.com.au to learn more.
Money Order: You can make out a money order at your local post office and send it to our address. Once it is received your item will be sent off immediately with no clearance required. All address information will be provided in your winning bidder email.
INTERNATIONAL
Paypal: Paying through Paypal enables you to pay via credit card, your Paypal account balance or direct debit from your bank account. Credit card and paypal account balance payments are transferred immediately allowing your package to be shipped as soon as possible. To pay via Paypal, select Paypal as your chosen payment option when going through eBay's checkout and follow the prompts. Visit www.paypal.com.au to learn more.
Returns and Exchanges
If for any reason you are not satisfied with your item we are more than happy to refund you 95% of the item purchase price (5% is to cover transaction related fees) or swap it for a pair of equal, higher, or lower value. If lower we will refund you the difference in price from the original item and if higher you’ll pay the difference from the original item. Please note when returning:
· Send the package back to the return address as stated on the receipt and box.
· Please include the original receipt or instead some form of information pertaining to the transaction. e.g. item number, your eBay user ID.
· The item/s must be returned within 7 days inside its original Australia Post cardboard box in the same condition when received and must include all item accessories.
· Shipping and insurance already paid can not be refunded as this can not be recovered from Australia Post.
· The buyer is responsible for additional shipping charges when returning or exchanging items.
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